1. Refund Eligibility:
a. Refunds are considered on a case-by-case basis.
b. Refund requests must be submitted within 5 to 7 days of order delivery.
2. Incorrect Orders:
a. If the delivered order is incorrect, users are eligible for a full refund.
b. Users must report the issue immediately upon receiving the order.
4. Cancellation by Chef:
a. If a chef cancels an order for any reason, users will receive a full refund.
b. Users will be notified of the cancellation and refunded promptly.
5. Payment Disputes:
a. Users must contact Prasadam Box.com for any payment-related disputes before disputing with the payment provider.
b. Unilateral chargebacks may result in account suspension.
6. Refund Processing:
a. Refunds will be processed to the original payment method.
b. Processing times may vary depending on the payment provider.
7. Non-Refundable Circumstances:
a. No refunds for user dissatisfaction with taste preferences.
b. No refunds for delayed delivery due to unforeseen circumstances (e.g., traffic, weather).
8. Contact:
For refund inquiries, please contact our support team at [Your Contact Information].
9. Policy Changes:
Prasadam Box.com reserves the right to update or modify the refund policy. Users will be informed of any changes.
By placing an order on Prasadam Box.com, users agree to comply with this refund policy.
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